Refund Policy

This policy outlines the conditions under which you may be eligible for a refund after purchasing Famisee software. Please read carefully before making your purchase. This policy explains your refund rights and any restrictions that apply.

General Information

At Famisee, we strive to deliver excellent monitoring tools. However, we understand that technical problems sometimes occur. If our Customer Support team cannot fix your issue, you might qualify for a refund under certain conditions. In most cases, our support team can solve problems without needing a refund.

Refund Eligibility

You must submit your refund request within 15 days of purchase and meet these requirements:

  • Time Limit: We will not consider any refund requests after 15 days from your purchase date.
  • One-Time Only: We will issue only one refund per purchase. Later purchases, including renewals, cannot be refunded.
  • Software Reinstallation: If your software stops working after an OS upgrade or technical change on your device, we won’t process a refund if you refuse to reinstall or reconnect the Famisee software.

When We Don’t Offer Refunds

We cannot provide refunds in these situations:

  • Incompatible Devices: Your device doesn’t meet Famisee’s system requirements. Our software works with most iOS devices and Android devices linked to a Google account.
  • Lost Connection: The target device loses connection due to no internet access, factory reset, or OS update.
  • Data Already Accessed: You’ve already viewed or downloaded data from the target device.

These conditions fall outside our responsibility and do not entitle you to a refund, as they are typically due to external factors or misuse of the service.

Situations Beyond Our Control

Additionally, we don’t offer refunds for these circumstances:

  • Ownership Issues: You don’t own the target device or lack proper consent from the owner.
  • Internet Problems: The device has no internet connection or loses connectivity due to carrier changes.
  • Device Changes: Someone performed a factory reset on the target device.
  • Setup Problems: You didn’t follow our setup instructions or refused help from our support team.

More Non-Refundable Situations

Furthermore, these situations don’t qualify for refunds:

  • Pre-existing Issues: Problems with data saved on the device before installing Famisee.
  • Multiple Devices: Attempts to use Famisee on several devices with one license.
  • Personal Reasons: Change of mind, accidental purchase, or unused software.
  • External Interference: Famisee gets damaged or disconnected by antivirus software or other actions.

Account and Service Issues

Moreover, these technical situations aren’t eligible for refunds:

  • Invalid Credentials: Outdated or incorrect Apple ID/Google account details.
  • Backup Problems: Difficulty activating iCloud/Google backup on the device.
  • Connectivity Issues: Poor Wi-Fi connection on the target device.
  • Storage Limitations: Not enough iCloud/Google Cloud storage for backups.

If you believe your case meets the refund conditions listed above, please follow the steps below to request a refund.

How to Request Your Refund

To start the refund process, email your request to [email protected]. We don’t process requests through other channels. Usually, we respond within 15 business days.

Our Chargeback Policy

Please note that initiating a chargeback may result in the suspension of your Famisee account. To restore your service, any outstanding balances must be resolved first. All service charges will appear on your credit card statement. You’re responsible for any fees related to chargebacks or payment disputes.

Questions?

If you need clarification about this Refund Policy, please contact us at [email protected].

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